Description of Services Lucson is an advanced online marketplace designed to serve as a bridge between clients seeking professional services and service providers offering those services. Our platform integrates cutting-edge technology with user- centric design to provide a comprehensive solution for professional service engagements.
Core Features:
Professional Networking: Lucson offers a sophisticated network where professionals can connect, engage, and collaborate on projects. This includes creating detailed professional profiles, showcasing portfolios, and participating in industry-specific groups and forums.
Service Provider and Client Matching: Our intelligent matching algorithm uses a combination of user preferences, project requirements, and historical performance data to pair clients with the most suitable service providers. The matching process considers various factors, such as expertise, past project success, budget constraints, and availability.
Project Management Tools: Lucson provides a suite of project management tools designed to streamline the execution of professional services. Features include:
Milestone Tracking: Users can set and monitor project milestones, ensuring that projects stay on track and deadlines are met.
Task Assignment: Assign tasks to team members or collaborators, with options to set deadlines, priorities, and dependencies.
Communication Channels: Integrated messaging, video conferencing, and document sharing capabilities to facilitate seamless communication between clients and service providers.
Service Categories:
Consulting Services: Professional consulting in areas like management, finance, and IT.
Freelance Services: Includes various freelance professions such as writing, graphic design, and programming.
Creative Services: Services related to art, design, and multimedia production.
Role of Lucson: Lucson acts solely as an intermediary platform that facilitates the connection and transaction between clients and service providers. Lucson does not provide professional services directly, nor does it guarantee the quality or outcome of services provided by users on the platform. Lucson is not liable for any disorderly conduct between the Client and Service Provider, or for any financial loss occurring as a result of such issues. Service Providers are not employees of Lucson.
User Categories
Clients: Clients are individuals or entities that seek professional services through Lucson. They may post projects, request bids, or engage in direct negotiations with service providers.
Account Creation: Clients must provide detailed information about their project needs, including scope, budget, and deadlines.
Project Posting: Clients can create detailed project postings with specifications, requirements, and any additional information necessary for service providers to submit proposals.
Service Providers: Service providers include individuals, companies, and groups offering various professional services.
Individual Professionals: Freelancers or solo practitioners providing specialized skills or expertise.
Companies: Registered businesses offering professional services with a structured team and operational framework.
Groups: Teams of independent professionals collaborating to offer comprehensive service solutions.
Registration and Verification:
Individual Professionals: Must provide identification, professional credentials, and work history.
Companies and Groups: Must submit business registration documents, proof of operational status, and details about team members.
Account and User Responsibilities
Registration and Verification
Account Creation:
Personal Information: Users must provide accurate personal details including name, address, email, and phone number.
Business Information: For service providers, additional business details such as registration number, tax ID, and company structure are required.
Verification Documents: Users may be required to upload documents such as ID proof, business registration certificates, and professional licenses for verification.
Verification Process:
Identity Verification: Service providers must complete identity verification to ensure legitimacy. This may include background checks and validation of professional credentials.
Business Verification: Companies and groups must provide proof of business registration and operational status.
Code of Conduct
Professionalism:
Communication Standards: Users are expected to communicate professionally and courteously. Inappropriate behavior, harassment, or offensive language is strictly prohibited.
Project Conduct: Service providers must deliver services in accordance with the agreed terms and quality standards. Clients must provide timely feedback and support.
Confidentiality:
Data Protection: Users must protect confidential information and use it only for the intended purpose. Disclosure of confidential information to unauthorized parties is prohibited.
Non-Disclosure Agreements: Users may be required to sign non-disclosure agreements to protect sensitive information related to projects.
Platform Usage:
Authorized Use: Users must use the platform only for legitimate purposes related to professional services. Any misuse or abuse of the platform is prohibited.
Prohibited Activities: Includes fraudulent activities, spamming, and unauthorized access to other users’ information.
Account Security
Password Management:
Password Policies: Users must create strong, unique passwords and change them regularly. Passwords should be kept confidential and not shared with others.
Security Measures: Users should enable two-factor authentication (2FA) if available to enhance account security.
Reporting Security Issues:
Suspicious Activity: Users must report any suspicious activity or security breaches immediately to Lucson’s support team.
Account Compromise: In case of suspected account compromise, users should contact Lucson to secure their account and prevent further unauthorized access.
Service Usage and Transactions
Service Fees and Charges
Transaction Fees:
Fee Structure: Lucson charges a service fee on each transaction between clients and service providers. The fee is calculated as a percentage of the total transaction amount and is disclosed before finalizing the transaction.
Premium Features: Additional fees may apply for premium features such as enhanced visibility, priority support, or advanced analytics.
Fee Transparency:
Fee Disclosure: All fees and charges are clearly disclosed to users before they complete transactions or purchase additional services.
Fee Adjustments: Lucson reserves the right to adjust fees and charges, with prior notice to users.
Payment Processing
Payment Methods:
Supported Methods: Payments can be made using major credit cards, debit cards, and electronic payment systems.
Security: Payment processing is handled through secure, PCI-compliant systems to protect users’ financial information.
Payment Terms:
Client Payments: Clients must ensure that their payment methods are valid and have sufficient funds to cover project costs.
Service Provider Payments: Service providers will receive payments via bank transfer or other approved methods. They must provide accurate banking details for fund transfers.
Cancellations and Refunds
Client-Initiated Cancellations:
Before Work Begins: Clients may cancel projects before the service provider begins work. A full refund of any escrowed funds will be processed, less applicable transaction fees.
After Work Commences: Clients can cancel projects after work has commenced, with refunds calculated based on the work completed up to the point of cancellation. Service providers are compensated for the work done up to the cancellation point.
Service Provider-Initiated Cancellations:
Notification: Service providers must notify clients immediately if they need to cancel a project. Clients will receive a full refund of any escrowed funds.
Penalties: Service providers may face penalties for unjustified cancellations, including potential account suspension.
Refund Procedures:
Refund Requests: Clients and service providers can request refunds through the platform’s designated process. Refunds are processed based on the terms of the project and the reasons for cancellation.
Disputed Refunds: Lucson’s dispute resolution team will review and resolve refund disputes based on the evidence provided by both parties.
Chargebacks:
Process: Users who initiate chargebacks on their credit card transactions may face penalties and account suspension. Chargebacks should be used only for unauthorized transactions or service issues.
Intellectual Property and Content
Ownership and Rights
Platform Content:
Intellectual Property: Lucson retains all rights to the platform's design, content, and technology. Users are granted a limited, non-exclusive, revocable license to use the platform in accordance with these Terms of Service.
User Content: Users retain ownership of the content they create and upload to the platform. However, by posting content, users grant Lucson a worldwide, non-
exclusive, royalty-free license to use, display, and distribute such content for the purpose of operating and improving the platform.
Copyright and Trademarks:
Protection: Users must respect the copyright and trademark rights of others. Unauthorized use of copyrighted material or trademarks is prohibited.
Infringement Claims: Users should report any suspected intellectual property infringements to Lucson, which will investigate and take appropriate action.
Licensing and Use of Content
User Licenses:
Service Providers: Grant clients a license to use the deliverables of their services solely for the purpose agreed upon in the project contract.
Clients: Clients grant service providers the right to use their content for the purpose of fulfilling the project requirements.
Usage Restrictions:
Prohibited Uses: Users must not use the platform’s content for any illegal or unauthorized purposes. This includes reproducing, modifying, distributing, or publicly displaying content without permission.
Limitation of Liability and Dispute Resolution
Limitation of Liability
General Disclaimer:
No Warranty: Lucson provides the platform and services on an “as-is” basis without warranties of any kind, either express or implied. Lucson does not guarantee the accuracy, reliability, or completeness of the platform or its services.
Limitation of Damages:
Indirect Damages: Lucson is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the platform or services, including but not limited to loss of profits or data.
Maximum Liability:
Cap on Liability: Lucson’s maximum liability for any claim arising out of or relating to these Terms of Service or the use of the platform shall be limited to the amount paid by the user to Lucson in the six months preceding the claim.
Dispute Resolution
Resolution Process:
Informal Resolution: Users are encouraged to resolve disputes informally by contacting Lucson’s support team. Most issues can be resolved through open communication.
Formal Dispute: If informal resolution fails, users may seek formal dispute resolution through arbitration. Any disputes not resolved through informal means will be submitted to binding arbitration under the rules of the relevant arbitration authority.
Governing Law:
Jurisdiction: These Terms of Service are governed by the laws of Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Australia.
Privacy Policy
Data Collection and Use:
Personal Information: Lucson collects and uses personal information as described in the Privacy Policy. Users must review the Privacy Policy to understand how their data is handled.
Data Security:
Protection Measures: Lucson employs industry-standard security measures to protect user data. Users are responsible for safeguarding their login credentials and personal information.
Termination
Termination by Lucson:
Breach of Terms: Lucson reserves the right to terminate or suspend user accounts for breaches of these Terms of Service or any illegal or unethical behavior.
Notice: Users will be notified of termination or suspension and may be provided with the opportunity to resolve the issue.
User Termination:
Account Closure: Users can terminate their accounts at any time by following the account closure process on the platform. Termination does not relieve users of any obligations or liabilities incurred prior to account closure.
Amendments
Changes to Terms:
Notification: Lucson reserves the right to amend these Terms of Service at any time. Users will be notified of changes, and continued use of the platform constitutes acceptance of the revised terms.
Effective Date:
Updates: Changes to these Terms will become effective on the date specified in the notification. Users are encouraged to review the Terms regularly to stay informed of any updates.