1. Introduction

   Purpose Lucson ("we," "us," "our") values the privacy of our users ("you," "your") and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform, including our website and services. It also explains your rights and how you can exercise them.

   Scope This Privacy Policy applies to all users of Lucson, including clients, service providers, and visitors to our website. By accessing or using our platform, you agree to the terms of this Privacy Policy.

2. Information We Collect

   Personal Information We collect various types of personal information, including but not limited to:

   • Contact Information: Name, email address, phone number, and mailing address.

   • Account Information: Username, password, profile information, and preferences.

   • Financial Information: Payment details, billing address, and transaction history.

   • Identification Information: Government-issued ID, tax identification number, and other verification details.

   • Communication Information: Messages, feedback, and correspondence with our support team.

     Non-Personal Information We may also collect non-personal information, such as:

   • Technical Data: IP address, browser type, device information, operating system, and platform.

   • Usage Data: Information about how you use our platform, including page views, clicks, and time spent on our site.

   • Aggregated Data: Statistical or demographic data that does not reveal your identity.

     Special Categories of Data In certain circumstances, we may collect special categories of data, such as sensitive personal information, with your explicit consent.

3. How We Collect Information

   Direct Interactions You may provide personal information directly to us when you:

   • Register or create an account or a workspace on our platform.

   • Complete forms or surveys.

   • Participate in discussions or forums.

   • Contact our support team.

     Automated Technologies We automatically collect certain information through technologies such as cookies, web beacons, and log files when you use our platform. This includes:

   • Cookies: Small data files stored on your device that help us recognize you and remember your preferences.

   • Web Beacons: Invisible images used to track your interactions with our platform.

   • Log Files: Records of your actions on our platform, including date, time, and page access.

     Third-Party Sources We may receive information about you from third-party sources, such as:

   • Social Media: Information from social media platforms if you connect your account with Lucson.

   • Business Partners: Data from partners or affiliates that provide services on our behalf.

   • Public Databases: Information from publicly available sources.

4. Use of Collected Information

   Service Provision We use your personal information to:

   • Provide, operate, and maintain our platform.

   • Process transactions and manage billing.

   • Enable communication between clients and service providers.

   • Personalize your experience and provide tailored content.

     Communication We may use your contact information to:

   • Send you updates, newsletters, and promotional materials.

   • Respond to your inquiries and provide customer support.

   • Notify you of changes to our terms, policies, or services.

     Analytics and Improvement We analyze the data we collect to:

   • Understand user behavior and preferences.

   • Improve our platform, features, and services.

   • Develop new products and offerings.

     Legal Obligations We may use your information to comply with legal requirements, such as:

   • Responding to legal requests and investigations.

   • Protecting our rights, property, and safety.

   • Enforcing our terms and conditions.

5. Sharing and Disclosure of Information

   With Service Providers We share your information with third-party service providers who assist us in delivering our services, including:

   • Payment processors to handle transactions.

   • Cloud storage providers to store your data securely.

   • Analytics providers to analyze user behavior.

     With Business Partners We may share information with our business partners for:

   • Co-branded services or joint promotions.

   • Offering additional services or benefits that may interest you.

     Legal Requirements We may disclose your information in response to:

   • Legal processes or regulatory requests.

   • Protecting the rights, property, or safety of Lucson, our users, or the public.

   • Enforcing our legal agreements and policies.

     Corporate Transactions In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity.

6. Data Security

   Security Measures We implement a variety of security measures to protect your personal information, including:

   • Encryption of sensitive data during transmission.

   • Access controls to limit who can view or edit your data.

   • Regular security assessments and updates.

     User Responsibility While we strive to protect your information, you are responsible for:

   • Keeping your account information confidential.

   • Using strong, unique passwords for your accounts.

     Breach Notification In the unlikely event of a data breach, we will notify you promptly and provide guidance on how to protect yourself.

7. Data Retention

   Retention Period We retain your personal information for as long as necessary to:

   • Fulfill the purposes outlined in this Privacy Policy.

   • Comply with legal, regulatory, or business requirements.

   • Resolve disputes and enforce our agreements.

     Data Deletion You may request the deletion of your personal information at any time. We will honor your request, subject to legal and operational considerations.

8. User Rights

   Access You have the right to access the personal information we hold about you. To request a copy, contact us using the information provided below.

   Correction If your information is inaccurate or incomplete, you have the right to request corrections. We will update your data promptly.

   Deletion You have the right to request the deletion of your personal information. We will comply, subject to any legal obligations.

   Objection and Restriction You may object to or request the restriction of certain processing activities, such as:

   • Direct marketing communications.

   • Processing based on legitimate interests.

Data Portability You have the right to receive your data in a structured, commonly used, and machine-readable format. You may also request the transfer of your data to another service provider.

G. International Data Transfers

Global Operations Lucson operates globally, and your information may be transferred to, stored, and processed in countries outside your own.

Transfer Mechanisms We use legal mechanisms, such as standard contractual clauses, to ensure that your information is protected when transferred internationally.

1. Cookies and Tracking Technologies

   Cookie Usage We use cookies and similar technologies to enhance your experience on our platform. Cookies help us:

   • Remember your preferences and settings.

   • Understand how you interact with our platform.

   • Provide personalized content and advertising.

     Types of Cookies

   • Essential Cookies: Necessary for the operation of our platform.

   • Performance Cookies: Collect information on how users interact with our platform.

   • Functional Cookies: Remember your preferences and enhance functionality.

   • Targeting Cookies: Deliver relevant advertisements based on your interests.

     User Control You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.

2. Children’s Privacy

   Age Restrictions Lucson’s services are not intended for children under the age of 16. We do not knowingly collect personal information from children under this age.

   Parental Consent If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete the information promptly.

3. Changes to the Privacy Policy

   Policy Updates We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or through our platform.

   User Acceptance By continuing to use our platform after changes are made, you accept the revised Privacy Policy.

4. Contact Information

Inquiries and Complaints If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Lucson (Australia) Pty Ltd

8 Denali Road, Truganina, VIC, 3029, Australia Email: support@lucson.com.au

Data Protection Officer If you have specific concerns about how we handle your personal data, you may contact our Data Protection Officer at: dpo@lucson.com.au.